PETER PIN
Product leader pursuing opportunities in customer success.
PRODUCT
CUSTOMER SUCCESS
USER ADOPTION
Just the highlights...
✨ ✨ ✨
📈💰
Supported double-digit revenue growth through design and implementation of customer data platform
👨🏻💼
Managed 3 person product team to increase company-wide product adoption for core business software
🏎️💨
Reduced lead response time by 95% via implementation of sales pipeline, driving increased sales appointments
My journey so far...
🎓 → Graduated with a Bachelor's in Social Work from the University of Georgia
👨🏻 → Developed active listening & crisis management skills as a social worker in the foster care system
🗂️ → Expanded project management skillset as support staff for a local church in Edinburgh, Scotland
📈 → Served as Head of Programs responsible for program design and deployment, scaling an ever growing network of entrepreneurs
🤝 → Founded a consulting company that assisted small businesses in growing from 0 to 1 in their CRM & automation adoption
🤝 → Served as Technical Business Analyst, responsible for company-wide system upgrades and implementations
📥 → Unified data structures through transfer of over 25K customer records from fragmented legacy data sources, with historical data reaching back over 10+ years
🏋🏼 → Led on-site training & software adoption at branches across the Southeast US for end users of diverse technical backgrounds
💻 → Promoted to Product Manager to implement, optimize & support multiple best-in-class softwares, leading adoption & support for over 100 internal users
🧭 → Drove company-wide product adoption by managing a compact product team serving as the trusted point of contacts for core business software
💸 → Reduced lead response time by 95% through design & implementation of a sales lead pipeline, successfully tracking over 22M in sales
📊 → Supported double-digit revenue growth through design and implementation of customer data platform, resulting in lead nurture automation & executive reporting
Let's connect!
